Refund Policy

We can't accept returns on coffee, syrups, or other food items due to its perishables nature . However, we really want you to be happy with your purchase. If you have any issues with your product or it we have made an error in your order, please contact us within 30 days of receiving your order. We're happy to help you find something you'll love.

We'll gladly accept returns or exchanges on defective items, unused items or items damaged in transit. If your gear is faulty, we certainly want to make it right. We typically ask for a photo of the defective/ damaged products. If damaged in transit, a photo of the packaging can help us get information to our shipping partners. We are not able to accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. For further assistance, submit a request to our Customer Support Team.